Zamzam Foundation UK is committed to keeping your personal data secure and confidential. We also want to explain transparently why and how we collect and use your data.
We will only communicate with you or send you marketing material via email, phone or SMS text if you have given your consent. You can withdraw your consent at any time if you wish to do so.
You may very occasionally receive unsolicited material from us by post to promote our work but you can instruct us not to send any material by post if you wish – we will respect your preference.
If you have any questions about this privacy statement or the data we hold about you, please email info@zamzamfoundation.org.uk so we can help.
Zamzam UK collects elements of your personal data when any of the following things happen:
At Zamzam UK we are passionate about the communities we exist to serve and the transformational work Zamzam Foundation is doing across Somalia. We want to thank those who support us and show the positive difference your support is making.
To help us with this, we collect and use personal data for the following reasons:
Visitors to this website and those who donate to Zamzam Foundation UK or interact with us on social media or in other ways have various rights that we are committed to honouring.
To exercise or clarify any of these rights, email info@zamzamfoundation.org.uk and let us know how we can help.
If you permit us to send you marketing materials, we may use sources in the public domain – such as Royal Mail databases and the fundraising preference scheme – to check that we are complying with your preferences. We may also share your personal data with specialist companies that we are working with to prepare and share marketing materials.
If you have signed a Gift Aid declaration, we may be required to share your personal data with His Majesty’s Revenue and Customs (HMRC) to receive the Gift Aid tax rebate.
If you have opted out from receiving marketing emails or SMS texts from us, this will not prevent our advertisements being shown to you on a randomised basis, through social media platforms’ targeting algorithms, or based on cookie data. To stop seeing advertising from us on social media, you will need to review the privacy settings on your social media accounts.
If we are required by law, we may share your personal data with data cleaning companies (to ensure that the data we hold about you is accurate) or with law enforcement agencies (if we receive a valid legal instruction to do so).
We collect and use cookies – small text files that are stored on your device – when you visit our website.
The principal reason for using cookies is to ensure you have a smooth experience when visiting our site. Our cookies help ensure that our online donation process is operating efficiently, and they enable us to analyse how the site is being used so that we can customise our approach and content.
You can accept cookies or decline them if you wish. You can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, in some cases this may impair your ability to use some of the features on our website.
Some of our cookies are necessary for our website to function and cannot be switched off in our systems. Cookies of this type are usually only set in response to actions taken by you, such as confirming your privacy preferences or filling in an online form. You can set your browser to block these cookies or alert you about them, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
This is another type of cookie we use. Performance cookies allow us to count visits to the website and track people’s behaviour while visiting, enabling us to measure and improve the performance of our site. By using these cookies we can learn which pages are the most and least popular and see how visitors move around. All the information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and we will not be able to monitor its performance.
Our aim is not to retain your personal data longer than necessary. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements. HMRC rules require, for example, that we keep a record of donations subject to Gift Aid for at least seven years.
If you are unhappy about how we have processed your personal data or have a privacy concern, you can make a complaint or raise a concern by emailing complaints@zamzamfoundation.org.uk.
If you are unhappy with how we deal with your complaint or concern you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at https://ico.org.uk/global/contact-us/.